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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

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    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

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  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Welcome to BecexTech Australia. How may we assist you?

    Add Attachment
    Most Asked Questions
    Delivery Charges and Services

    Shipping/Postage fees may vary depending on item sizes(dimension) and package selected. In order to calculate the shipping fees, item(s) can be added to the shopping cart and customer may be able to check the postage cost on shopping cart page without having to register their details.


    Delivery Lead Times

    The order will be sent directly to your homedoor via courier or Aust Post depending on the location. All orders will get processed as soon as order is approved. Occasionally, BecexTech may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may takes longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may takes longer than usual.

    Priority Delivery:

    Leaves warehouse in 1 - 3 business days once order has been approved
    Delivery will takes 2 - 4 business days once the order has left warehouse

    Standard Delivery:

    Leaves warehouse in 3 - 7 business days once order has been approved
    Delivery will takes 3 - 5 business days once the order has left warehouse

    Free Insurance Delivery:

    Leaves warehouse in 1 - 3 business days once order has been approved
    Delivery will takes 3 - 5 business days once the order has left warehouse


    Top 13 Reasons To Buy From BecexTech

    1. 100% Authentic product in original retail box

    Our products are guaranteed 100% authentic, and come in the original retail box with its all original accessories intact from factory

     

    2. Comprehensive 12 months local warranty terms and conditions

    We offer a comprehensive 12-month local warranty to give you additional peace of mind. You don’t have to be concerned about warranty issues often associated with purchases sourced from overseas and not covered in Australia. Now, it’s a real peace of mind.

     

    3. Rock Bottom Price

    We’re cheaper. At BecexTech, we can negotiate volume-purchasing agreements with distributors and suppliers and in turn pass the savings on to you, so you can be sure of rock bottom prices when you shop with us

     

    4. 7 Days Dead On Arrival Replacement Guarantee.

    If your product doesn’t work as it should, we offer a seven-day dead on arrival replacement guarantee.

     

    5. 14 days Peace Of Mind money back guarantee. *

    If you are not happy with your purchase for whatever reason it may be, you may return it to us for refund. For futher information, please refer to our return policy.

     

    6.  Fast Delivery

    We cater the fastest available courier because we know how eager you are to receive your goods.

     

    7. 0% Surcharge For VISA, Master Card and PayPal Credit Card.

    Easy and secure payment facilities and 0% surcharge for Visa, Mastercard and PayPal payments.

     

    8. 256 BIT SSL Encrypted Site to ensure Safe and Secure shopping

    We use state-of-the-art systems to keep your information secure.

     

    9.  Great Customer Service and After Sales Service

    Customers drive our business, and we make customer satisfaction a priority. We strive to provide the highest possible level of service, and exceed expectations wherever we can. Honesty is also important to us, and we believe that our customers deserve nothing less than the highest ethical standards from our company. We aim for excellence at every level, and in every aspect, of our business.

    Don’t just take our word for it, read some of our customers’ testimonials below!

    ShopperApproved

    WOMOW

    ProductReview

    TrueLocal

     

    10. FREE Complimentary *

    We do offer the complimentary extra at NO cost at all to you for selected item. Check under the option list before you add your item to the shopping cart to find out more.

     

    11. Wide Range Of Selection from Top Brands

    Over 5000++ selection of the top brands and latest products to choose from even if they have not yet been released in Australia. If you are looking for something specific and can’t find it on our site, please let us know and we will do our best to find it for you.

     

    12. Our Guiding Principles

    CUSTOMERS DRIVE our business: Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.

    HONESTY is our foundation: Honesty is the cornerstone for all our business relationships. Our customers and partners deserve nothing less than the highest ethical standards from every level of our company.

    EXCELLENCE is our goal: Excellence is the standard by which we measure performance at every level and in every aspect of our business.

     

    13. Top Rated Telecommunication Business Across Australia for 2012, 2013 & 2014 in a row

    We believe customer service is the key driver of our. Our strong customer service focus and the quality of our products have led to us being named one of the top rated telecommunications businesses across Australia by Word of Mouth Online (WOMO) for 2012, 2013 & 2014 in a row.


    Tracking My Order

    You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account” section of the website. You must be a registered user to be able to track your order.


    Accepted Payment Method

    BecexTech Australia accepts Credit Card, Direct Deposit, and Money Order/Cheque payment methods.

    Bank Deposit/ Internet Transfer

    Bank Transfer is preferable and secure way to pay your order(s) is to directly deposit/sending the payment via internet into our bank account. Upon transferring the funds, please make sure you put your order # or your full name as a reference:

    Note: Bank account details will be sent to your registered email address on BecexTech system therefore please ensure your email address is valid.

    Credit Card

    BecexTech Australia accepts 3 major credit card type: Visa, MasterCard and AMEX. NO(0%) Surcharge is applied for MasterCard and VISA except for AMEX(3%).

    PayPal

    All PayPal payment must be made from a verified account.


    Insurance

    Postage Insurance is strongly recommended in most of the cases. Some package may comes with free insurance by default. Ownership of the product passes to you upon full payment and shipping of the product.


    Claiming The WArranty

    When you buy technology and lifestyle products online from Becextech you can shop with confidence that we have sourced the top brands of the latest gadgets at the most competitive prices.

    The products we sell have been thoroughly tested for quality and reliability before going on the market – but we recognise that things don’t always go according to plan, so we offer you free support during the warranty period on gadgets you buy from us.

    We understand your frustration and disappointment when a brand new item doesn’t work or breaks down during the warranty period. We’d like to assure you that we’re as keen as you are for you to have an enjoyable, trouble-free buying experience, and we’ll do whatever we can to resolve any issues that you might have. This page outlines our warranty support services, and you can find the full terms of the Becextech warranty here.

    Faulty items and how to claim the warranty

    If a product doesn’t work when you receive it or breaks down during its warranty period, please contact us immediately. In many cases the issue can be solved quickly and easily by our experienced technical staff, and you may not need to return the product to us for repair.

    If online troubleshooting does not resolve the problem, Technical Support will let you know what to do next. If our technician recommends that you send the product back to Becextech, please send it to: 

    BXT International Return Dept
    PO BOX 6297
    Point Cook, Vic 3030

    Please use the original packaging if possible, and pack the product carefully using foam to protect it from damage in transit. To help us assess your warranty claim we ask you to include these documents in the package:

    • the invoice that you received when you bought the product; and
    • a completed Becextech Australia Return Authorisation Card. Please download and print a Return Authorisation Card and complete the form carefully. Describe the fault in some detail, and be sure to include the product serial number (or its 15-digit IMEI number if it is a mobile communications device).

    Please be aware that if you forward an item without the required documentation it may be returned to you with a charge of $10.00. If we find that the product is not faulty or is out of warranty, a charge of $65.00 may apply for camera and lenses category and $55 for the rest of the category.

    Replacement and repair under warranty

    We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.

    Australia Manufacturer's Warranty

    Some products described in our online catalogue as “AU STOCK” are covered by manufacturer's Warranty, and other products may be covered by international warranties. Becextech Technical Support will let you know how to go about arranging for warranty work on these products.

    We want you to be totally happy with your purchase from Becextech, and if there is a problem with a product you’ve bought from us we encourage you to contact us so that we can help.

     


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Delivery Charges and Services

    Shipping/Postage fees may vary depending on item sizes(dimension) and package selected. In order to calculate the shipping fees, item(s) can be added to the shopping cart and customer may be able to check the postage cost on shopping cart page without having to register their details.


    Delivery Lead Times

    The order will be sent directly to your homedoor via courier or Aust Post depending on the location. All orders will get processed as soon as order is approved. Occasionally, BecexTech may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may takes longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may takes longer than usual.

    Priority Delivery:

    Leaves warehouse in 1 - 3 business days once order has been approved
    Delivery will takes 2 - 4 business days once the order has left warehouse

    Standard Delivery:

    Leaves warehouse in 3 - 7 business days once order has been approved
    Delivery will takes 3 - 5 business days once the order has left warehouse

    Free Insurance Delivery:

    Leaves warehouse in 1 - 3 business days once order has been approved
    Delivery will takes 3 - 5 business days once the order has left warehouse


    Top 13 Reasons To Buy From BecexTech

    1. 100% Authentic product in original retail box

    Our products are guaranteed 100% authentic, and come in the original retail box with its all original accessories intact from factory

     

    2. Comprehensive 12 months local warranty terms and conditions

    We offer a comprehensive 12-month local warranty to give you additional peace of mind. You don’t have to be concerned about warranty issues often associated with purchases sourced from overseas and not covered in Australia. Now, it’s a real peace of mind.

     

    3. Rock Bottom Price

    We’re cheaper. At BecexTech, we can negotiate volume-purchasing agreements with distributors and suppliers and in turn pass the savings on to you, so you can be sure of rock bottom prices when you shop with us

     

    4. 7 Days Dead On Arrival Replacement Guarantee.

    If your product doesn’t work as it should, we offer a seven-day dead on arrival replacement guarantee.

     

    5. 14 days Peace Of Mind money back guarantee. *

    If you are not happy with your purchase for whatever reason it may be, you may return it to us for refund. For futher information, please refer to our return policy.

     

    6.  Fast Delivery

    We cater the fastest available courier because we know how eager you are to receive your goods.

     

    7. 0% Surcharge For VISA, Master Card and PayPal Credit Card.

    Easy and secure payment facilities and 0% surcharge for Visa, Mastercard and PayPal payments.

     

    8. 256 BIT SSL Encrypted Site to ensure Safe and Secure shopping

    We use state-of-the-art systems to keep your information secure.

     

    9.  Great Customer Service and After Sales Service

    Customers drive our business, and we make customer satisfaction a priority. We strive to provide the highest possible level of service, and exceed expectations wherever we can. Honesty is also important to us, and we believe that our customers deserve nothing less than the highest ethical standards from our company. We aim for excellence at every level, and in every aspect, of our business.

    Don’t just take our word for it, read some of our customers’ testimonials below!

    ShopperApproved

    WOMOW

    ProductReview

    TrueLocal

     

    10. FREE Complimentary *

    We do offer the complimentary extra at NO cost at all to you for selected item. Check under the option list before you add your item to the shopping cart to find out more.

     

    11. Wide Range Of Selection from Top Brands

    Over 5000++ selection of the top brands and latest products to choose from even if they have not yet been released in Australia. If you are looking for something specific and can’t find it on our site, please let us know and we will do our best to find it for you.

     

    12. Our Guiding Principles

    CUSTOMERS DRIVE our business: Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.

    HONESTY is our foundation: Honesty is the cornerstone for all our business relationships. Our customers and partners deserve nothing less than the highest ethical standards from every level of our company.

    EXCELLENCE is our goal: Excellence is the standard by which we measure performance at every level and in every aspect of our business.

     

    13. Top Rated Telecommunication Business Across Australia for 2012, 2013 & 2014 in a row

    We believe customer service is the key driver of our. Our strong customer service focus and the quality of our products have led to us being named one of the top rated telecommunications businesses across Australia by Word of Mouth Online (WOMO) for 2012, 2013 & 2014 in a row.


    Tracking My Order

    You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account” section of the website. You must be a registered user to be able to track your order.


    Accepted Payment Method

    BecexTech Australia accepts Credit Card, Direct Deposit, and Money Order/Cheque payment methods.

    Bank Deposit/ Internet Transfer

    Bank Transfer is preferable and secure way to pay your order(s) is to directly deposit/sending the payment via internet into our bank account. Upon transferring the funds, please make sure you put your order # or your full name as a reference:

    Note: Bank account details will be sent to your registered email address on BecexTech system therefore please ensure your email address is valid.

    Credit Card

    BecexTech Australia accepts 3 major credit card type: Visa, MasterCard and AMEX. NO(0%) Surcharge is applied for MasterCard and VISA except for AMEX(3%).

    PayPal

    All PayPal payment must be made from a verified account.


    Insurance

    Postage Insurance is strongly recommended in most of the cases. Some package may comes with free insurance by default. Ownership of the product passes to you upon full payment and shipping of the product.


    Claiming The WArranty

    When you buy technology and lifestyle products online from Becextech you can shop with confidence that we have sourced the top brands of the latest gadgets at the most competitive prices.

    The products we sell have been thoroughly tested for quality and reliability before going on the market – but we recognise that things don’t always go according to plan, so we offer you free support during the warranty period on gadgets you buy from us.

    We understand your frustration and disappointment when a brand new item doesn’t work or breaks down during the warranty period. We’d like to assure you that we’re as keen as you are for you to have an enjoyable, trouble-free buying experience, and we’ll do whatever we can to resolve any issues that you might have. This page outlines our warranty support services, and you can find the full terms of the Becextech warranty here.

    Faulty items and how to claim the warranty

    If a product doesn’t work when you receive it or breaks down during its warranty period, please contact us immediately. In many cases the issue can be solved quickly and easily by our experienced technical staff, and you may not need to return the product to us for repair.

    If online troubleshooting does not resolve the problem, Technical Support will let you know what to do next. If our technician recommends that you send the product back to Becextech, please send it to: 

    BXT International Return Dept
    PO BOX 6297
    Point Cook, Vic 3030

    Please use the original packaging if possible, and pack the product carefully using foam to protect it from damage in transit. To help us assess your warranty claim we ask you to include these documents in the package:

    • the invoice that you received when you bought the product; and
    • a completed Becextech Australia Return Authorisation Card. Please download and print a Return Authorisation Card and complete the form carefully. Describe the fault in some detail, and be sure to include the product serial number (or its 15-digit IMEI number if it is a mobile communications device).

    Please be aware that if you forward an item without the required documentation it may be returned to you with a charge of $10.00. If we find that the product is not faulty or is out of warranty, a charge of $65.00 may apply for camera and lenses category and $55 for the rest of the category.

    Replacement and repair under warranty

    We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.

    Australia Manufacturer's Warranty

    Some products described in our online catalogue as “AU STOCK” are covered by manufacturer's Warranty, and other products may be covered by international warranties. Becextech Technical Support will let you know how to go about arranging for warranty work on these products.

    We want you to be totally happy with your purchase from Becextech, and if there is a problem with a product you’ve bought from us we encourage you to contact us so that we can help.

     


    View More Questions
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    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Delivery Charges and ServicesDelivery View1978T
    Delivery Lead TimesDelivery View1714T
    Tracking My OrderDelivery View1194T
    InsuranceDelivery View648T
    Claiming The WArrantyWarranty and Returns View624T
    14 Days Peace-Of-Mind Money Back GuaranteeWarranty and Returns View604T
    7 Days Dead-On-Arrival GuaranteeWarranty and Returns View459T
    Accepted Payment MethodPayment View740T
    Top 13 Reasons To Buy From BecexTechCompany Info View1209T
    Company Profile, Mission And ValuesCompany Info View613T
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